Privacy Policy

Last updated: 11 November 2026

ReplyDesk ("we") provides an AI-assisted reply service for businesses' Facebook Pages, Instagram professional accounts and YouTube channels. This policy explains what data we process.

Data we process

• Account data of our business customers: name, email, workspace settings.
• Access tokens for the Pages, Instagram accounts and YouTube channels a customer connects. These are stored encrypted.
• Messages and comments sent to those connected accounts, and the replies sent, to show them in the dashboard and keep conversation context.

How we use it

Only to provide the service: receiving messages, generating reply suggestions with Anthropic's Claude API, and sending replies the customer approves or enables. We do not sell data or use it for advertising. Anthropic does not train models on API data by default.

Sharing

Message text is sent to Anthropic (AI processing), and replies are sent through Meta and Google APIs. Data is hosted on our server provider (Hostinger).

Retention & deletion

Customers can disconnect a channel at any time, which deletes its tokens and messages. To request deletion of all data, including data about you as someone who messaged one of our customers, email the workspace owner or contact us via the form on our homepage. We delete it within 30 days.

Contact

Use the contact form at inbox.smartestdeveloper.tech.